JUICE is Cork’s Hit Music Radio Station
Predominantly targeting 20 somethings, Juice delivers engaging content across multiple platforms in a style that our audience relate to and can digest.
Get in touch!
To contact JUICE:
To give feedback:
Juice Fm Cork welcomes listener feedback and will engage with all feedback, both negative and positive, from our listeners concerning any aspect of our service. We commit to acting on it in a prompt and courteous manner. We shall ensure that all complaints are logged, acknowledged, investigated and responded to.
CODE OF PRACTICE
If you want information on Juice Fm Cork’s Code of Practice, you can access a copy of our procedure here.
At Juice FM Cork we aim to deliver a high quality, engaging and relevant service to our listeners.
We also aim to ensure that our programming is compliant with the requirements set out in
the Broadcasting Act 2009, as amended by the Online Safety and Media Regulation Act 2022.
Juice FM Cork welcomes and will engage with all feedback, both negative and positive, from our
listeners and followers concerning any aspect of our service.
We are obliged under the Broadcasting Act, 2009 and the Online Safety and Media Regulation
Act 2022 to have in place a Code of Practice for handling complaints from our listeners and
followers. This Code of Practice sets out and explains our complaint process for listeners and
ensures that we deal with complaints in an effective and efficient manner. It should be noted that
the Code of Practice only relates to certain categories of complaints as detailed below.
1. What can I complain about?
You may submit a complaint to us if you are of the opinion that a broadcast or part of a
broadcast on our service has breached one or more of the following obligations:
– Harm, offence, incitement, and authority of State (section 46J)
– Privacy (section 46K)
– News and Current Affairs (section 46L)
– Advertising (sections 46M(2) or (3), 106(3) and 127(6))
– Retention of copies of programme material (section 46P(1) or (2))
– Media service codes and rules
2. How do I make a complaint?
If you are satisfied that your complaint is covered by this Code of Practice, you should submit
the following details in writing (letter or email):
– your name and address;
– the category of complaint; (please refer to the categories of complaints in ‘What I can
complain about?’ above)
– the date, time of the broadcast;
– the name of the programme, news item or advertisement/commercial communication that you
have heard and which is the subject of your complaint;
– detail exactly what, in the broadcast, concerned you;
If, by reason of disability or other good reason, you are unable to submit the complaint in writing,
please contact us and we will assist you to do so.
We will not accept complaints that we deem to be of a frivolous or vexatious nature.
4. Where should I send my complaint?
You should submit your complaint to the following address:
Cork College of Further Education and Training, Tramore Road Campus, Ballyphehane, Cork.
5. What will happen to my complaint?
Once we have accepted your complaint, we will work to resolve the issue/s as soon as possible.
Your complaint will be carefully considered, investigated if necessary, and responded to in
– We will write to you to acknowledge receipt of your complaint within 7 working days.
– We will consider the issues raised in your complaint.
– We will listen to the broadcast item identified in your complaint.
– Where appropriate, we will consult with any party to which your complaint relates, for
example, the advertiser, the presenter or the programme maker, to give that party an
opportunity to provide observations and comments in relation to the issues raised by you.
– We will provide a response to your complaint which will, as far as possible, address all of the
issues/concerns you have raised. We will set out the reasons for our decision on your complaint.
This response will be sent to you within 20 working days from receipt of your complaint.
6. The role of Coimisiún na Meán
Coimisiún na Meán’s role is to regulate broadcasters and online media.
If we for any reason we have not responded to your complaint within 20 working days or if you
are not satisfied with our response, you can refer your complaint to Coimisiún na Meán. You
have 14 days from the date of response or the date a response was due to refer your complaint.
An Coimisiún will consider the complaint and may carry out an independent review of the
complaint and our response. Information on how to refer a complaint to Coimisiún na Meán is
available on Coimisiún na Meán’s website at www.cnam.ie or from the following address:
Coimisiún na Meán
2 – 5 Warrington Place, Dublin 02 XP29
Phone: (01) 644 1200
Fax: (01) 6441 299
7. Record of Complaints
We are required under the Broadcasting Act, 2009 as amended by the Online Safety and Media
Regulation Act 2022 to keep a record of all complaints submitted in accordance with this Code
of Practice for two years. We are also obliged to provide these records to Coimisiún na Meán if
Our records will include copies of your complaint, our response/s and the audio copies of the
Codes of Practice/Right of Reply Scheme:
Right of Reply Scheme
Code of Programme Standards
General Commercial Communications Code
Code of Fairness, Objectivity and Impartiality in News and Current Affairs
Children’s Commercial Communications Code
If you want information on how to make a complaint in relation to Juice
Your complaint can be submitted by email to http://email@example.com or by post to Juice Fm Cork Complaints, Tramore Road Campus, (Cork College of FET) Tramore Rd. Cork City T12 AC91
Please note that we are unable to accommodate any work experience requests. Apologies for any inconvenience that this may cause.
Thank you for your interest in Juice Fm Cork.
How are winners picked for competitions?
Winners are selected at random for competitions on air and on our social media accounts.
How do I claim a prize?
Once you win a prize you will be contacted and told how to claim it. In some cases, prizes will be delivered to you, in others the winner will have to collect their prize from the Tramore Road Campus offices.
How long could I have to wait on a prize?
Please allow up to 28 days for us to arrange the delivery or collection of a prize.
WORKING WITH US
Do you offer work experience for school or college students?
We don’t unfortunately.
How can I listen to Juice Fm Cork?
On your FM radio at frequency 88.7 Via the Juice FM website and via the JUICE FM CORK app.
What song did you just play?
Our website and app will tell you what song is currently on air. Alternatively drop us a mail on Facebook with the day and time and we’ll check for you.
How do I get my music on air?
Email your details to JUICEFM.IE
What platforms are you on?
Juice Fm Cork has a Facebook, Twitter, Instagram, Tik Tok & a Snapchat account.
If I get in touch, will you share my content?
We love to hear from our listeners on social media. It’s not always possible to share out content sent in but we read every mail we get.
Can you believe that Juice FM has been running for eight years! Crazy! We thought we'd celebrate by getting a few balloons and singing happy birthday to ourselves throughout the day. We also have many past students who now working in the industry sharing their learning journey on air. Lynda O' Connor Deputy Principal popped into the station to wish the current batch of students all the best for their live shows. RB2 students Mel Kavanagh and Darragh O Sullivan […]